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What Is GuildQuality?

  

Guild Quality

GuildQuality serves hundreds of building professionals committed to delivering an exceptional customer experience.

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About Us

  

Glen Borkowski founded Kraftwerks Remodeling, now doing business as DreamMaker Bath & Kitchen, in 1991. He has over 25 years of experience in the remodeling profession, specializing in the interior residential market. In 1996, Glen earned the Certified Graduate Remodelor (CGR) designation from the National Association of Home Builders. It is the highest designation obtainable in the remodeling industry.  In addition, he has earned a Certified Aging-In-Place Specialist (CAPS) designation.  Fewer than 3% of all remodelors in the U.S. have earned the right to display these credentials.

Glen is an active member of both the Orland Park Area Chamber of Commerce and the Tinley Park Chamber of Commerce.  He is also a participant in the Illinois Continuity of Care Association which includes professionals from related areas of health care services.  Glen volunteers his time to conduct seminars on various topics related to his areas of expertise at not-for-profit agencies and local libraries.

 


About DreamMaker

  

DreamMaker Bath & Kitchen is a nationwide franchise with over 80 locations. By uniting our locally-owned company expertise with the benefits a large network can provide, we are able to increase the level of service you deserve. We consistently ensure that you receive the personal attention and quality on which our brand and reputation are based.

Our Code of Values

  

We live our Code of Values by…

 RESPECT

…treating others as we would like to be treated.

 …listening with the intent to understand what is being said and acknowledging that
    what is said is important to the speaker.      

…responding in a timely fashion.

…speaking calmly and respectfully, without profanity or sarcasm.

…acknowledging everyone as right from their own perspective.

  
INTEGRITY

…making only agreements we are willing, able and intend to keep.

…communicating any potentially broken agreements at the first appropriate     

    opportunity to all parties concerned.

…looking to the system for correction and proposing all possible solutions if

    if something is not working.

…operating in a responsible manner; “above the line…”

…communicating honestly and with purpose.

…asking clarifying questions if we disagree or do not understand.

…never saying anything about anyone that we would not say to him or her.

 

CUSTOMER FOCUS

…continuously striving to maximize internal and external customer loyalty.

 …making our best effort to understand and appreciate the customer’s needs in

    every situation.
 

HAVING FUN IN THE PROCESS